Boulder All Star Movers Terms and Conditions of Service
This document contains important information about your relationship with Boulder All Star Movers, LLC. Please read it and familiarize yourself with its terms.
By purchasing services through Boulder All Star Movers, LLC you agree to the following:
Boulder All Star Movers, LLC is a moving & transportation services company that specializes in residential and commercial relocation.
Services Rendered: Our services are offered in hourly increments. Any time over 20 minutes into the hour that our movers work on your job shall constitute a full hour of service for billing purposes, based on your quoted hourly rate. Charges for the hourly rate will begin as soon as the movers leave our dispatch center, and end as soon as they return to the dispatch center. Your total bill will reflect the total duration of time from once we leave our facility to once we return. If you require our movers to assist you for any amount of time over your initial booking, we will require a payment via credit card or check and you agree to pay for all services rendered. We have a two-hour minimum purchase and only refund hours unused over the 2-hour minimum. Keep in mind the services rendered will be added to the hours used for drive time. Your appointment form & Bill of lading is the document you will fill out on our website to determine what items will be transferred during your relocation. Any item that you wish to be moved, must be on your appointment form & Bill of lading. Any items or boxes not mentioned on the Appointment form & Bill of lading will not be allowed on the truck. Make sure your appointment form & Bill of lading is 100% accurate before purchasing any service through Boulder All Star Movers, LLC. All online service requests are NON-BINDING estimates subject to change based on actual furniture load, weight, distance traveling, long carry or any item or circumstance not discussed or labeled on your bill of lading.
If this contract relates to a service estimate or quote that is not done through our online system, the quote will be stated as BINDING or NON-BINDING depending on the type of estimate. BINDING estimates will include every possible charge that you will see for the total of the contract. NON-BINDING estimates will give you a range of pricing depending on different variables affecting the move like, stairs, distance traveling, long carry, items not mentioned or listed on the Bill of Lading or appointment form or anything not discussed prior to the move dictated at Boulder All Star Movers, LLC sole discretion. NON-BINDING estimates are always subject to change including but not limited to additional charges, fees, taxes, permit charges or any monetary value that might be incurred while completing your requested service. If you sign a BINDING estimate and request additional services or charges you will be instructed to sign an Amended Contract for Additional Services form indicating that you are aware of the additional and new charges beyond your original estimate and agree to pay for all additional charges and fees.
When we arrive on the day of your move, we will begin by doing a walkthrough of your location and getting an idea on the current location and status of each of your items that will be moved that day. During this time, we will fill out an “Descriptive inventory Goods Report”. This report simply acknowledges the current state of your goods, furniture, residence & property and allows us to determine if we think it is safe to move, or if the item has been compromised prior to our arrival, which in returns means we cannot guarantee the item is transported safely, securely, or in a way that prevents any further damage to the item. When we mark an item down on this sheet, this is acknowledging the current state of the item, and we will have you sign off on the current damages, or the item as a whole, to waive from insurance coverage and liability. By signing this document, you agree and commit to waiving these specific items from insurance and liability coverage. At no time, will Boulder All Star Movers, LLC be held liable for any damages or lost articles that were written and signed by our customers on the Inventory goods Goods Report and was not damaged or destroyed by Boulder All Star Movers, LLC. The final form we will have you sign once the move is complete is our service contract completion form. This form is to finalize the contract between the client (you) and Boulder All Star Movers, LLC. This form indicates that all of your items have made it safely to your new location, the time duration and billing of the move is correct, and that you have no damages, claims or missing items. This form will close out the relationship between you and Boulder All Star Movers, LLC and no damages, insurance claims, or payment disputes will be valid once this form is signed. Make sure to inspect all house hold goods and items as well as your home before signing the form. Once this form is signed and completed, the relationship between you and Boulder All Star Movers, LLC will end. Boulder All Star Movers, LLC is not liable for any and all damages, misplaced items, structural or physical damages once this form is signed.
Our other onsite form is what we call a Full Liability waiver. This is meant for customers who would like the process to be expedited as much as possible, without using Boulder All Star Movers, LLC's proven protection methods to ensure the safety of your goods during transit. This is for customers who do not want any blanket wrap protection, door frame protection, or any type of precautionary methods to ensure the safety and security of your goods during transport. This document will be signed prior to the beginning of the move and will eliminate all liability for your goods during transit, property, structural or physical. This method is not recommended since we cannot guarantee your items make it safely to your next location, without any of our precautionary methods and procedures. Any claims arising after the signature of this form will not be accepted. This form waves all liability and damage that may be caused during the service contract.
You must make payment directly to Boulder All Star Movers for all services, and any monies that you give to our movers will not satisfy any payment requirements. You agree to pay for all hours of service rendered unless disputed within 48 hours of your scheduled appointment. We require payment for all services within 72 hours of the services being rendered. Any payments that remain outstanding more than 72 hours after your appointment will result in a referral to a collection agency to recover outstanding due balances. Payment via credit card or debit card will require a 4% transaction fee added to the total.
In general, our services are fully refundable, minus our 4% transaction fee, but only up to 48 hours in advance of your scheduled appointment. We will do our best to accommodate changing customer needs, but any changes within 48 hours of your scheduled appointment are not guaranteed nor refundable. Similarly, any move that is scheduled within 48 hours of the scheduled job time will be nonrefundable. If you need to reschedule your move date or time, you will have a limit of two reschedules, cementing your final reschedule as our final reservation. If your final reservation still does not work after rescheduling twice, your order will be non-refundable and final.
In the event of inclement weather, Boulder All Star Movers, LLC retains the right to cancel or reschedule any moving services when weather or other conditions would endanger the health and safety of our movers, as determined in the sole discretion of Boulder All Star Movers, LLC. In the event of a cancellation, all funds paid to Boulder All Star Movers for the cancelled services will be refunded.
Any time there is adverse weather, especially snow or ice, the areas to be used in the relocation MUST BE PREPARED by the customer to allow us to safely execute the relocation. Any driveway that is covered in snow or ice or anything that prevents our trucks from safely accessing the loading/unloading area will delay the process, and will result in increased hourly charges. You must plow, shovel or clear your loading areas, especially driveways, so our trucks can safely access the area. If the area is not prepped or safely accessible as dictated in the sole discretion of Boulder All Star Movers, we will spend time, on the clock to shovel, apply ice melt, or may have to wait until the driveway or loading areas are clear. Also, Boulder All Star Movers, LLC will retain no liability or responsibility to any damage caused to driveways or loading areas while cleaning or removing any debris or snow. You will be billed for all time our movers spend prepping the area to make it safe to conduct the relocation. If you do not wish to pay us to make the area safe, you will have the option of cancelling the job, in which case you will be refunded half of your quoted relocation fees. If extra material is needed to complete or safely secure the loading or unloading areas, you will be charged an additional hour for prep time.
When Boulder All Star Movers, LLC provides services to your house, home, apartment, office, storage unit, or any other circumstance where Boulder All Star Movers, LLC is involved in a trade or service, the company and any of its affiliated members, contractors, third party contractors, partners, advisors, management, or any connection or relevant relationship to Boulder All Star Movers, LLC will retain no responsibility for any injury, damaged goods, or any misplaced, miss crated or undocumented items. Boulder All Star Movers, LLC will take extended precaution to ensure the safety of your possessions but is not responsible for damage, loss, or theft of any kind. Boulder All Star Movers, LLC is not responsible for any item or structure that is assembled or disassembled by Boulder All Star Movers, LLC. If any structure or furniture item is assembled incorrectly, you agree to hold Boulder All Star Movers, LLC harmless from any and all liability arising from faulty furniture or structural integrity. Make sure to check any bed, frame, bunk bed, or any structure assembled or disassembled by Boulder All Star Movers, LLC before using.
Boulder All Star Movers, LLC has an insurance policy as well as auto and personal cargo coverage to protect your goods against anything that might happen along the way, but we are not responsible outside of this coverage for anything that is scratched, chipped, damaged, lost, or misplaced along the way. If you purchase Moving Help services that require Boulder All Star Movers, LLC to pick up, drive, or drop off a rental truck, you must obtain extra insurance and list our driver as additionally insured onto the policy. Under no circumstance will Boulder All Star Movers, LLC be responsible for any damage, scratches, gas, cleaning, or any other related incident to a rental truck, or any vehicle not owned and registered by Boulder All Star Movers, LLC. When Purchasing Boulder All Star Movers, LLC's Moving Help Teams, Damage insurance is not covered and Boulder All Star Movers, LLC will in no way be responsible for any damage, scratches, misplaced or miss crated items, or any damage what so ever to any personal items, rental equipment, or any items damaged throughout the Moving Help period.
Nobody other than Boulder All Star Movers employees, is allowed in or around the moving vehicles or permitted to use any Boulder All Star Movers equipment at any time without written permission from Boulder All Star Movers. Our insurance only covers our Employees and not anyone else who voluntarily uses our equipment or trucks. You agree to release and hold Boulder All Stars harmless from any and all damages and injuries that may occur as a result of a violation of this provision.
Intrastate movers in Colorado are regulated by the Colorado Public Utilities Commission (PUC). Each mover should have a PUC permit number. You are encouraged to contact the PUC to confirm that the mover you are using is indeed permitted in Colorado.
A mover that is not permitted may not withhold any of your property to enforce payment of money due under the contract ('carrier's lien').
A mover must include its PUC permit number, true name, and physical (street) address in all advertisements.
You should be aware that the total price of any household move can change, based on a number of factors that may include at least the following:
Additional services you request at the time of the move;Additional items to be moved that were not included in the mover's original estimate;
Changes to the location or accessibility of building entrances, at either end of the move, that were not included in the mover's original estimate; and
Changes to the previously agreed date of pickup or delivery.
You should also be aware that, in case of a dispute between you and the mover, Colorado has an arbitration process available to resolve the dispute without going to court.
If you have any questions, you are encouraged to call the PUC at (303) 894-2070 for guidance on your rights and obligations.
4 CCR 723-6 CODE OF COLORADO REGULATIONS
I acknowledge that I have been given a copy of this consumer advisement to keep for my records.
(b) In the event of a dispute between the shipper and the mover regarding the amount charged for services or concerning lost or damaged goods, the mover shall offer the shipper the opportunity to participate in binding arbitration per the requirements of § 40-10.1-507, C.R.S.
Your Rights & Responsibilities When You Move [Regulated by the FMCSA]:
Ready to Move Brochure [Regulated by the FMCSA]:
INSURANCE & LIABILITY
Standard transportation law in Colorado requires that transportation companies give you two options when transporting your goods. First, is the no cost .60/lbs. option which will cover .60 cents for every pound of the specific item that was damaged.
The next option is to offer full value coverage or repair. This is where our Full Value packages are offered and serve as a great way to ensure a specific amount of coverage is placed on your goods during transit. This way, if anything does get damaged during transit, you are covered up to the amount of the coverage you have purchased. When purchasing our Coverage options, make sure to be very specific as to the total value you would like to declare. You will be fully covered up to the maximum amount under the coverage package you have purchased. Boxes, totes, bags or crates not packed by Boulder All Star Movers, LLC are automatically covered by .60 cents per pound and will not be covered in any way by full value coverage or protection.
$50 for up to $500 worth of full value coverage.
$75 for up to $750 worth of full value coverage.
$100 for up $1,000 worth of full value coverage.
$250 for up to $2,500.00 worth of full value coverage.
$500 for up to $5,000.00 worth of full value coverage.
$1,000 for up to $10,000.00 worth of full value coverage.
Full Value Protection is a protection policy that will 1). Repair the article to the extent of condition it was in before we arrived and stated on your inventory form. 2). Replace the article with an article of like, kind and quality, or pay for the cost of a similar replacement minus depreciation. This type of coverage is only for the items or articles damaged by Boulder All Star Movers, and not assessed by the weight of your total shipment. This coverage will only apply to the specific article damaged or destroyed by Boulder All Star Movers, LLC. Items of Extraordinary Value are strictly prohibited from Full value coverage and will not be covered in anyway. (Extraordinary Value Items: Items of $100/Per pound or more in, actual, market or theoretical value.). (Jewelry, currencies, notes, antiques, custom made equipment or fixtures are strongly discouraged from being transported and will not be covered under any insurance claims. )
By deciding to purchase no full value coverage on your move, you are electing to choose the .60 cents per pound per piece of damaged goods coverage. This is the default coverage mandated by Colorado Law. If you check any of these options on your appointment form and bill of lading and chose to not purchase the additional coverage separately as stated on the appointment form and bill of lading you will be defaulted to our standard no cost coverage of .60 cents per pound. Make sure that if you would like to purchase any of our full value protection plans you go to our full value protection page and purchase the correct coverage you would like to add to your order. Any failure to follow these instructions will result in a default to standard no cost .60 cents per pound coverage and we will except no liability or damage claims on your behalf exceeding .60 cents per pound of damaged goods.
This coverage is only for the house hold goods or items that are being transported by Boulder All Star Movers, LLC. To file an insurance claim on a specific item, you will need to have either the receipt of purchase, or proof of ownership and the value of the item when it was purchased. Make sure that any item you plan to have insured under these packages has proof of purchase before purchasing our coverage. In no way, will this coverage cover anything that does not have a receipt, proof of purchase or a monetary value provided by the company who sold you the product with proof of purchase by you. In no way, will this coverage cover anything that is not listed on your appointment form [Bill of Laden] or has been approved by Boulder All Star Movers, LLC in writing for transit in our company vehicles. This coverage does not cover any claim arising from General Liability or Homeowners insurance. This coverage will also not cover any damage to your home, apartment, or storage unit. Under no circumstance will Boulder All Star Movers, LLC or any of its associates be held liable for any Damage, misplaced, or mishandled goods during the operation of relocation. Once you have signed our Service contract completion form, no insurance claims will be accepted. If you sign a full liability waiver and have also purchased Insurance, your insurance coverage will be invalid and the full liability waiver will trump any prior liability coverage. Our insurance coverage will also not cover any boxes, crates, totes or bags that were not packed or crated by Boulder All Star Movers, LLC. Any items within the box, crate, tote or bag that get damaged due to standard transportation methods will not be covered by insurance. You (The client) take full responsibility for boxes, crates, totes or bags that are packed or crated by you. If you have any insurance claims that need to be addressed, you must make Boulder All Star Movers, LLC aware of the situation before you sign the completion contract. In the occurrence of any disputes over payment or contract issues, your shipment will pend in the current truck or be brought back and stored at the BAM Facility headquarters for additional charges of up to $150 per day at 1729 Majestic Drive, Suite #4 Lafayette, CO 80026
You agree that Boulder All Star Movers, LLC retains no responsibility or liability for any and all losses, damages, injuries, or any actions conducted under this services contract. Additionally, our specialized moving help crews will take reasonable precautions to ensure the safety of your items and valuables, but we require you to notify us well in advance of any items being moved that are worth more than one thousand dollars ($1,000). We will take special care of these valuable items, but neither the company nor our movers can be held responsible for anything that we are not aware of before the move. You are required to notify us of any issues with the move within 48 hours of the end of the move. All insurance claims must be made through the customer's own storage unit or truck insurance, if possible. Our full service moving experts are not responsible for any items that are lost, damaged, unpacked, uncrated or misplaced, unless we are notified within 48 hours of any issues, and it is ultimately determined that our movers were responsible for the issue.
Boulder All Star Movers will not be liable for any damage to any box, crate, bag, or packaged item that is not packaged or boxed by Boulder All Star Movers. We recommend that any items previously boxed or packed are securely placed and safely packed before our arrival. We are not responsible for any damages that arise from poor packaging or improper crating technique. We will go out of our way to ensure the safety of these items but are in no way responsible for any damages to such items that may arise.
Any box that is not sealed, taped, or packaged correctly, i.e, items coming out of the top, or budging out of the designated box space, will not be covered by our insurance liability or subject to damage liability. Plants, lamps, or any exposed items besides regular furniture items will also be limited to our liability and damage coverage. Any panes of glass must be properly crated or packaged. At all times, we retain the right to refuse to move any items that we deem unfit for moving for any reason, in our sole and unfettered discretion.
Consumer Advisement: Moving Companies are legally not allowed to sell "Insurance". Insurance can only be sold by an individual or business that is certified. The term "Insurance or "Full Value coverage or Protection" means the liability our company will be liable for, in any case that we damage or lose any of your items during transportation. This type of insurance is different then that of a Certified Insurance Agent. Liability coverage is for you goods and items during transit. Please contact our Main Offie with any Insurance Related questions! 720-308-0966
Items prohibited for transportation by Boulder All Star Movers, LLC:
Hazardous Materials, Pool tables, hot tubs, taxidermies, baby grand pianos, grand pianos, player pianos, flammables, compressed air, medical equipment, firearms, vehicles or motorcycles, cleaning supplies or products. Uncrated slate, granite or glass. Containers full of liquids, waterbeds.
Items & situations not covered by any means under Boulder All Star Movers, LLC insurance or liability:
Items that are not listed on your Appointment form & bill of lading are strictly prohibited from any liability or insurance coverage. Any items that you wish to have loaded onto the truck that are not listed on your appointment form or bill of lading will not be subject to liability or insurance coverage. If you have Boulder All Star Movers, LLC assist you with any items that are not listed on your appointment form and bill of lading, you are expressly giving Boulder All Star Movers, LLC consent to transport these items with no liability or insurance coverage and no claims will be excepted or processed.
Insurance coverage does not apply to the following:
1). Accounts, bills, currency, deeds, evidences of debt, notes, money, securities, jewelry, diamonds, wedding rings or bands, or other similar valuable.
2). damage to live animals, taxidermies, trophies, statues or antiques made from animal parts or replicating an animal of any kind.
3). Paintings, art work, statuary or other works of art, custom built decorations or installations.
4). loss of profit, loss of use, or loss of market.
5). Leakage, evaporation, shrinkage, breakage, heat or cold, or by being scented, molded, rusted, rotted, soured or changed in flavor or by bending, denting, chipping, marring or scratching.
6). Any personal injury caused by a violation of any of these terms.
7). Any personal, physical or proprietary damage caused by the clients use of any company vehicles, equipment, or any violation of the terms stated above.
8). Any box, crate, bag, tote, suitcase or any package pre boxed and sealed by the shipper that is packaged unsafe or incorrectly.
Cargo coverage of your goods and services has a max value of $50,000.00
-Any Insurance claim from our standard no cost coverage or from any of our full value protections plans will never exceed the value of $50,000.00.
This is the max value of cargo insurance that will be placed on any truck(s) transporting goods for Boulder All Star Movers, LLC or any service contract involving any member, contractor, employee, owner, third party, or any relevant relationship to Boulder All Star Movers, LLC. If you are transporting goods with a value that exceed $50,000.00 you are assuming and taking all risks that any value of damage exceeding $50,000.00 will not be covered or claimed by Boulder All Star Movers, LLC.
Prior to litigating any dispute arising out of this agreement, customer agrees to mediate and/or arbitrate said dispute through the dispute resolution program offered by Boulder All Star Movers, LLC through our third party arbitration program. By agreeing to submit any dispute arising out of this agreement, customer agrees that no dispute shall be submitted to arbitration prior to the exhaustion of informal grievance procedures traditionally used. Customer further understands that the arbitrators decision is legally binding on all parties involved in the dispute.
Mandated by the Public Utilities Commission of Colorado any claim arising from a person or company involving this contract and the company Boulder All Star Movers, LLC regarding an INTRASTATE commerce move is required to agree to arbitration with a third party. Boulder All Star Movers, LLC is Engaged in an arbitration program that will require all claims or suits to follow by. For more specific questions on our arbitration program please give our Main Office a call: 720-308-0966 .
Mandated by the Federal Motor Carrier Safety Administration, any claim arising from a person or company involving this contract and the company Boulder All Star Movers, LLC regarding an INTERSTATE move with a claim of value of $10,000.00 or less will be subjected to arbitration with a third party of our program. Any claim arising from this contract with a value of over $10,000.00 is not subject to arbitration. For more specific questions on our arbitration program please give our Main Office a call: 720-308-0966 .
USDOT#2842456 PUC HHG-00473 MC-56178-C
Boulder All Star Movers, LLC